How do you come up with your formulations? The best way to describe it is like this; it's just like baking a cake, noone can come up with that "signature taste" without first using the universal base recipe of flour, sugar, eggs, and water. And so it is with all my wonderful products, I have a solid foundation that I use and build upon. My technique is very unique; which includes a very special way of mixing and batching every recipe, and none can be duplicated. Especially when it comes to my awesome sugar scrubs. I give all honor to God, because it was Him that has also blessed me with the knowledge and wisdom on how to make each product elegantly royal for my customers. And to let you in on a little secret, my main ingredient is love, in which you will feel everytime you open up a jar or bottle to experience the 'touch of elegance' from our collection.
Who is your inspiration? None other than Lisa Price, owner of 'Carol's Daughter" an exceptional beauty store and natural skincare products online. It was my oldest sister that brought this to my attention when I first got started with this company. What really touched me about her story was Lisa wasn't an overnight success, it took some time to expand and grow her business. Which reminds me, that no matter how difficult things may get, my business will be successful, as long as I keep it moving.
Why should I try your collection? So glad you asked! I've created all natural products with ingredients that you can understand on each and every label. Having sensitive skin myself, I wanted to provide others with the same respect, to provide quality gentle products that would nourish and care for their skin. I also create custom orders for those who have special skin care needs. Although I use quality ingredients, and putting together new formulations can be time consuming - I still provide affordable prices for these royal products you will soon come to love and trust.
Are your body scrubs really edible? Oh yes they surely are! And if you are tempted to taste and see for yourself, there are absolutely no worries about any harmful ingredients of any kind. But however, not all of my scrubs are feasible to the taste because of the type of essential or fragrant oil used. If you so desire to purchase an edible body scrub, well, let me suggest those flavors to you; Spearmint, Banana Split, Vanilla & Honey, Berry Cherry, Double Doublemint, PMS Banana Blast, Hazelnut Supreme, Sweet Chocolate, Brown Sugar & Honey, Pleasant Dreams, also for those precious little ones; Mommy I Sleepy, Chocolate Fudge, and Baby Get Better. Our foot scrubs have all edible ingredients too, but we do not recommend that you consume them because of the variety salts we have included in our formulation; we don't think your taste buds would be happy with that. But whenever in doubt, resist the temptation to dig-in please call or email us first, we are always here to educate our customers about our products.
How did you come up with edible body scrubs? In the early stages of my business, it was a discovery that I stumbled up on. I kept in my mind the word "all natural" the entire time I was formulating them. I had not intention of making them edible, it just turned out that way. It's a funny story, because my family became my official "testers" everytime I would create a new product. I told my oldest daughter about all the ingredients I used, she said, "Mama, sounds like something I can eat." So she grabbed a jar of sugar scrub, opened it, stuck her finger in it, and without any hestation shoved the contents and her mouth! Her eyes lit up and she said, "OOH! Mama this is edible, it tastes sooo good!" It was one of the most hilarious moments in my household, because everyone else ran in the kitchen to get some too. And so there it was, the sweetest most wonderful discovery that put our company on the map!
What are your suggestions for your edible body scrubs? Being edible is not the the main benefit of our scrubs, this is just a fun incentive. Our products have overcame the faces of adversity. In other words, our products have been proven by our customers that they carry awesome healing properties especially for ezcema, dry and itchy skin. Even more benefits include; aromatheraphy, exfoliation, moisturizing, deodorizing, purifying, relaxing, soothing, detoxifing, strenghthening, and a protective barrier against different diseases and germs. We have been told that "couples" have enjoyed them during their intimate moment spent together; with that in mind, feel free to use your imagination! Also, this is a great relief for parents with small children. If the child gets it in their mouth it won't harm them at all. The only thing to worry about is the fact that your child may end up with a massive sugar rush ;-) , so please use close supervision while these products is in use. Overall, when using our edible sugar body scrubs, the possibilities are endless, so have fun!
How much do you charge for shipping? In the past I used flat rate shipping; which could cost my customers anywhere from $5.00 to $15.00. I decided to meet my customers half way, I now charge $8.50 across the board, no matter how big or small your order may be. This gives me a sense of ease, so no one will feel overcharged for shipping. So we do recommend you shop wisely and get everything you need in one shot. We will try this method for a limited time only, just to see how it works out for everyone, so our costs can change at any time, and our customers will always be given notice of our changes in advance. By all means, if you have any suggestions, please do not hesitate to email us and let me know. Here at RSC your opinion always count!
Why does it take 7-10 days for me to recieve my order? Since the majority of my products are natural and handmade, I believe in delivering the royal best to each of my customers. I make it top priority to make sure that everyone gets their orders fresh off the press! For example, our sugar body scrubs, foot scrubs, and foot soak - all have ingredients that work best when made a day or so before shipping, because they all have up to 3 months shelf life. We also have a high demand of orders we ship out on a regular basis, this gives me a realistic deadline to make orders and ship them out to customers in a timely fashion. Yes by all means, I try my very best to get them out as soon as I can. If for any reason something happens or comes up, you will always be notified by email - and for the inconvenience we will add a free sample gift to place a smile back on your face. Now that's quality customer service!
Why should I try first from your line of products? We suggest you try one of our best sellers; sugar body scrubs, bath oils, body oils, or bath sea salts. Once you get your hands on any of these products, we guarantee that your skin will be begging you for more. It's okay to take it slow, explore your options, and discover the possibilities with the Royalty Spa Collection.
Can you explain "Tracy's Tip Jar" on the checkout page? Sometimes we as consumers want to show our appreciation for a company we really love, and await an opportunity to do so. I work tiredlessly to ensure you recieve the best quality products and customer service possible. Most of the sales I generate through this company, go back into my inventory. As a Small Business Owner, I will continue to do so until I reach my goal of becoming totally financially free. No woman is an island, and without you there would be no RSC. If you so desire to leave a little extra for me personally as the owner, just hit that $2.00 buy now button, and show me sum love! You would be suprised how a little can turn into much when God is in it. So I thank you in advance.
I am really in a hurry, can you rush my order? Your wish is our command! When you get our checkout page, please be sure to select the "Express My Order" option. The cost is only $2.99. Your order will go out the next business day. But please be realistic and considerate, if you place a very large order, please do not expect me to get it out the next day. But in the case we cannot deliver, for whatever reason - we will always be courteous to notify you immediately by email or phone before starting on your order. We will be happy to refund your money without any hassel. We highly suggest that you send us an email letting us know what you need, before you place your order.
I was really dissatisfied with my product, what should I do? Unfortunately, there are certain situations in which a customer may not like a product selected. We understand and realize that everything is not for everybody. Even when it comes down to providing natural skincare products, everyone has different skin types and of course different preferences in products scents, textures, and ingredients. However, we will not be able to refund your money, but we will be able to give you a store credit, and provide a "free shipping" code. You may use these two items together, or at different intervals, it's totally up to you. As a Christian based company, we ask that our customers be kind and not "bad mouth" us - In this case we ask that you give us a second chance and give us an open and fair opportunity to correct our mistakes. Remember this little nugget; Luke the 6th chapter and the 31st verse; says this in the Holy Bible, "Do to others as you would have them to do to you." Respect and loyalty is the relationship we strive to build with each and every customer. So therefore, if you never let us know, how can we possibly become better?
